Our company attaches great importance to after-sales service quality. Main work contents of Customer Service Department are as follows:
1. Receive and deal with customers’ comprehensive consultation, provide product information and answers to relevant questions for customers.
2. Receive and deal with customers’ complains, track, coordinate, solve problems and improvement suggestions put forward by customers and during business process with our company.
3. Initiatively communicate and contact customers, get to know their feelings and demands, achieve customers’ information feedback to each relevant management department and production unit, follow up favorable handling.
There are two groups affiliated to the Customer Service Department of Wansheng Photonics Business Center-customer service group and customer complain group. Customer service group deals with customers’ comprehensive consultation mainly through answering hotlines and on-line communication;
Customer complain group mainly provides follow-up and commitment for customers’ complains and suggestions. In order to possess every customer with the most satisfying service in Wansheng Company and establish favorable mutual trust relations between customers and our company, we emphasize “pertinence” and “effectiveness” of customer service, and put receiving responsibility system into practice, in other words, being responsible for every phone call and ever complain from customers, with an aim to make customers gain more understanding of Wansheng and enhance emotions for each other.
In case you should have any questions or demands concerning Wansheng Company, or any suggestions on our service, you are welcomed to contact us at any time, we will spare no efforts to offer you the best service.
Your satisfaction is our motivation. All the staff in Customer Service Department of Wansheng Photonics Business Center is willing to warm customers with our sincere heart, and create future with our hearty service.
If you have any questions,pls call +86-755-66605354,or email to firstname.lastname@example.org .We will reply you within 24hours.
Looking forward to cooperate with you!